Kingscliff store 02 6674 2420

Bangalow store 02 6687 1315

Terms and Conditions

Welcome to our online store! Zacalu Zoo provide their services to you subject
to the following conditions. If you visit or shop within this website, you accept
these conditions. Please read them carefully.


Please be assured Zacalu Zoo will protect your right to privacy. Your personal
details will not be disclosed or sold. All information will be used solely to
process orders or forward our newsletter.

If you do not want to receive our newsletter via email / mail please let us


Zacalu Zoo are able to offer several choices regarding how to order.


Orders can be made online via our secure server . Please note all information
remains confidential.


Orders can be made via email. Simply Email us
detailing what you want and we will contact you within 24 hours with an order


Orders can be made by telephone to Zacalu Zoo on 02 6674 2420


All pricing at Zacalu Zoo is in Australian Dollars (AUD) and includes GST. If
ordering outside of Australia please use our currency converter. The GST will
be deducted at checkout.


10% discount only applies to fully priced items.


We accept VISA, Mastercard, direct deposit & Afterpay. Goods will be
dispatched once payment confirmation has been received.


Our site uses SSL encrypted order form. This means that your order details
(such as your credit card number) are encrypted while being transferred from
your browser to our web server. We will then debit your credit card based on
the order total amount.

Deliveries and Shipping

Deliveries within Australia

All orders once processed will be sent by Australia Post. Allow between 3 - 7
working days.

All orders under $100.00 incur a $9.00 shipping fee
Orders over $100.00 get shipped for FREE

Deliveries International

All orders once processed will be sent via Australia Post Air Mail. Allow
between 7 14 business. International customers are responsible for their
own local duties and taxes. Please contact us if your parcel does not arrive
within the specified time.

All orders for international delivery incur a $40.00 shipping charge.

Damaged / Faulty Goods

All items at Zacalu Zoo are checked and packaged with care. In the unlikely
event that an item is damaged / broken in transit contact us immediately and
we will arrange a replacement. Faulty Goods can be returned with labels
intact for an exchange or refund.

Returns / Exchanges

Zacalu Zoo does not offer refunds on goods due to change of mind. we will only offer a refund if the garment is faulty beyond repair.

For australian returns, all exchange garments will need to be returned within 7 working days from the date of purchase. for International returns, all claims must be lodged within 21 days from date of shipping.

The item/s must be in original condition, with all tags remaining in place, including hygiene seal. Due to hygiene reasons jewellery and lingerie may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note.

Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost.

Sale items will not be accepted for return, exchange or credit note.


Zacalu Zoo is a Trademark and may not be used in connection with any
product or service that is not Zacalu Zoo, in any manner that is likely to cause 
confusion among customers, or in any manner that disparages or discredits 
Zacalu Zoo. All other trademarks not owned by Zacalu Zoo that appear on this 
site are the property of their respective owners.


All content on this site, such as text, graphics, logos, button icons, images,
audio Clips, digital downloads, data compilations and software, are the
property of Zacalu Zoo or it's content suppliers and protected by Australian
and International copyright laws.

Orders over $100
Free Shipping

Australia Wide

Clear, Fair policy on
Refunds & Returns

Receive 5% off *

your First Purchase

contact us

Shop 2, 96A Marine Parade,
Kingscliff, NSW - 2487
Phone 02 6674 2420

1A, 36 Byron Street,
Bangalow, NSW - 2479
Phone 02 6687 1315

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