My Cart

Close

Return Policy

We are a small family business and it is very important to us that you are happy with your purchase.

You can return your item within 14 days of receipt of goods for a full refund, exchange or store credit, less any postage charges.

If you wish to return an item you have 14 days from receiving your parcel to contact us.  Please ensure the item is returned in the original condition.  Outside of this you will be entitled to a store credit.  We do accept returns outside of 30 days. 

Exchanges

We are happy to exchange, please email customer care within 14 days and we can hold the item until we receive your returned item. You will need to include a self addressed satchel or will be charged standard shipping cost. Please ensure all items returned are in original condition.

We do not offer returns or exchanges on sale items unless faulty.

All returns and exchanges are via our Kingscliff store.
Phone  02 66742420
Email  shop@zacaluzoo.com.au
Address  Zacalu Zoo
                Shop 2, 96a Marine Pde.,
                Kingscliff NSW 2487