Welcome to our online store! Zacalu Zoo provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions.
Please read them carefully.
Please be assured Zacalu Zoo will protect your right to privacy. Your personal details will not be disclosed or sold. All information will be used solely to process orders or forward our newsletter.
Zacalu Zoo are able to offer several choices regarding how to order.
Orders can be made online via our secure server . Please note all information remains confidential.
Orders can be made via email. Simply Email us detailing what you want and we will contact you within 24 hours with an order confirmation.
Orders can be made by telephone to Zacalu Zoo on 02 6674 2420
All pricing at Zacalu Zoo is in Australian Dollars (AUD) and includes GST. If ordering outside of Australia please use our currency converter. The GST will be deducted at checkout.
5% discount only applies to fully priced items.
We accept VISA, Mastercard, direct deposit & Afterpay. Goods will be dispatched once payment confirmation has been received.
Our site uses SSL encrypted order form. This means that your order details (such as your credit card number) are encrypted while being transferred from your browser to our web server. We will then debit your credit card based on the order total amount.
Deliveries and Shipping
Deliveries within Australia
All orders once processed will be sent by Australia Post. Allow between 3 7 working days.
All orders under $100.00 incur a $9.00 shipping fee Orders over $100.00 get shipped for FREE
All orders once processed will be sent via Australia Post Air Mail. Allow between 7 14 business. International customers are responsible for their own local duties and taxes. Please contact us if your parcel does not arrive within the specified time.
All orders for international delivery incur a $40.00 shipping charge.
Damaged / Faulty Goods
All items at Zacalu Zoo are checked and packaged with care. In the unlikely event that an item is damaged / broken in transit contact us immediately and we will arrange a replacement. Faulty Goods can be returned with labels intact for an exchange or refund.
Zacalu Zoo does not offer refunds on goods due to change of mind. we will only offer a refund if the garment is faulty beyond repair.
For australian returns, all exchange garments will need to be returned within 7 working days from the date of purchase. for International returns, all claims must be lodged within 21 days from date of shipping.
The item/s must be in original condition, with all tags remaining in place, including hygiene seal. Due to hygiene reasons jewellery and lingerie may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note.
Item/s must not have been worn, washed or altered in any way.
Refunds will be issued excluding the original shipping cost.
Sale items will not be accepted for return, exchange or credit note.
Zacalu Zoo is a Trademark and may not be used in connection with any product or service that is not Zacalu Zoo, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Zacalu Zoo. All other trademarks not owned by Zacalu Zoo that appear on this site are the property of their respective owners.
All content on this site, such as text, graphics, logos, button icons, images, audio Clips, digital downloads, data compilations and software, are the property of Zacalu Zoo or it's content suppliers and protected by Australian and International copyright laws.
your First Purchase