Kingscliff store 02 6674 2420

Bangalow store 02 6687 1315

Customer Service

Welcome to our online store! Zacalu Zoo provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions.
Please read them carefully.


Please be assured Zacalu Zoo will protect your right to privacy. Your personal details will not be disclosed or sold. All information will be used solely to process orders or forward our newsletter.


Zacalu Zoo are able to offer several choices regarding how to order.


Orders can be made online via our secure server . Please note all information remains confidential.


Orders can be made via email. Simply Email us detailing what you want and we will contact you within 24 hours with an order confirmation.


Orders can be made by telephone to Zacalu Zoo on 02 6674 2420


All pricing at Zacalu Zoo is in Australian Dollars (AUD) and includes GST. If ordering outside of Australia please use our currency converter. The GST will be deducted at checkout.


5% discount only applies to fully priced items.


We accept VISA, Mastercard, cheque and direct deposit. Goods will be dispatched once payment confirmation has been received.


Our site uses SSL encrypted order form. This means that your order details (such as your credit card number) are encrypted while being transferred from your browser to our web server. We will then debit your credit card based on the order total amount.

Deliveries and Shipping

Deliveries within Australia

All orders once processed will be sent by Australia Post. Allow between 3 7 working days.

All orders under $100.00 incur a $9.00 shipping fee Orders over $100.00 get shipped for FREE

Deliveries International

All orders once processed will be sent via Australia Post Air Mail. Allow between 7 14 business. International customers are responsible for their own local duties and taxes. Please contact us if your parcel does not arrive within the specified time.

All orders for international delivery incur a $40.00 shipping charge.

Damaged / Faulty Goods

All items at Zacalu Zoo are checked and packaged with care. In the unlikely event that an item is damaged / broken in transit contact us immediately and we will arrange a replacement. Faulty Goods can be returned with labels intact for an exchange or refund.

Returns / Exchanges

Zacalu Zoo would like you to feel confident in ordering online, so if you find your selection is not what you expected, the right colour or size, simply contact us within 7 days and we will arrange an exchange or store credit note to the value of the goods purchased (excluding freight) if goods are returned within 14 days. In order for the credit note to be issued, the item must be returned in original packaging, and with all paperwork. Credit Note is valid for 6 months.

When returning an item, we obviously ask that the garment has not been worn or washed, all labels are attached and that you take care to protect the garment when posting.
If concerned, please return goods via registered mail to ensure their safety as we do not take responsibility for goods lost in transit. (Note: the refund is for the item/s and does not include the postage charges).
All items exchanged will incur a delivery charge.
We take great pride in our goods and packaging so we certainly hope that you never receive a faulty product from us.
If, on the rare occassion, this does occur please contact customer service on 02 6674 2420 or e-mail to let us know and we can refund your postage when the parcel arrives.
If available you can request a replacement or refund for the product.
If you would like to exchange an item - it is a super idea to drop us an e-mail or phone call to let us know what item you are after so that we can put it on hold for you.
Please make a note of your order number and the particular style number in question. We are happy to hold items for one week. The last thing we want is for it to sell out before your return arrives!
There are no refunds or exchange on sale items.
Zacalu Zoo apologises for items that are out of stock.
We will advise you immediately and allow you the opportunity to cancel your order or help with an alternative product.

Zacalu Zoo is a Trademark and may not be used in connection with any product or service that is not Zacalu Zoo, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Zacalu Zoo. All other trademarks not owned by Zacalu Zoo that appear on this site are the property of their respective owners.


All content on this site, such as text, graphics, logos, button icons, images, audio Clips, digital downloads, data compilations and software, are the property of Zacalu Zoo or it's content suppliers and protected by Australian and International copyright laws.


Orders over $100
Free Shipping

Australia Wide

Clear, Fair policy on
Refunds & Returns

Receive 5% off *

your First Purchase


contact us

Shop 2, 96A Marine Parade,
Kingscliff, NSW - 2487
Phone 02 6674 2420

1A, 36 Byron Street,
Bangalow, NSW - 2479
Phone 02 6687 1315

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