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Terms and Conditions

Welcome to our online store! Zacalu Zoo provide their services to you subject
to the following conditions. If you visit or shop within this website, you accept
these conditions. Please read them carefully.

Privacy

Please be assured Zacalu Zoo will protect your right to privacy. Your personal
details will not be disclosed or sold. All information will be used solely to
process orders or forward our newsletter.

If you do not want to receive our newsletter via email / mail please let us
know.

Ordering

Zacalu Zoo are able to offer several choices regarding how to order.

Online

Orders can be made online via our secure server . Please note all information
remains confidential.

Email

Orders can be made via email. Simply Email us
detailing what you want and we will contact you within 24 hours with an order
confirmation.

Telephone

Orders can be made by telephone to Zacalu Zoo on 02 6674 2420

Pricing

All pricing at Zacalu Zoo is in Australian Dollars (AUD) and includes GST. If
ordering outside of Australia please use our currency converter. The GST will
be deducted at checkout.

Payment

We accept VISA, Mastercard, cheque and direct deposit. Goods will be
dispatched once payment confirmation has been received.

Security

Our site uses SSL encrypted order form. This means that your order details
(such as your credit card number) are encrypted while being transferred from
your browser to our web server. We will then debit your credit card based on
the order total amount.

Deliveries and Shipping

Deliveries within Australia

All orders once processed will be sent by Fastway Couriers. Allow between 3 – 7
working days.

All orders under $100.00 incur a $9.00 shipping fee
Orders over $100.00 get shipped for FREE

Deliveries International

All orders once processed will be sent via Australia Post Air Mail. Allow
between 7 – 14 business. International customers are responsible for their
own local duties and taxes. Please contact us if your parcel does not arrive
within the specified time.

All orders for international delivery incur a $40.00 shipping charge.

Damaged / Faulty Goods

All items at Zacalu Zoo are checked and packaged with care. In the unlikely
event that an item is damaged / broken in transit contact us immediately and
we will arrange a replacement. Faulty Goods can be returned with labels
intact for an exchange or refund.

Returns / Exchanges

Zacalu Zoo would like you to feel confident in ordering online, so if you find
your selection is not what you expected, the right colour or size, simply
contact us within 7 days and we will arrange an exchange. Exchanges will
be given if the item is unused, unworn and with all labels intact. All items
exchanged will incur a delivery charge. There are no refunds or exchange
on sale items. Zacalu Zoo apologises for items that are out of stock. We will
advise you immediately and allow you the opportunity to cancel your order or
help with an alternative product.

Trademarks

Zacalu Zoo is a Trademark and may not be used in connection with any
product or service that is not Zacalu Zoo, in any manner that is likely to cause 
confusion among customers, or in any manner that disparages or discredits 
Zacalu Zoo. All other trademarks not owned by Zacalu Zoo that appear on this 
site are the property of their respective owners.

Copyright

All content on this site, such as text, graphics, logos, button icons, images,
audio Clips, digital downloads, data compilations and software, are the
property of Zacalu Zoo or it’s content suppliers and protected by Australian
and International copyright laws.